Frequently Asked Questions

Orders & Shipping

Where does Ridoza ship?

Ridoza ships to residential and commercial street addresses in the 48 contiguous United States and Washington, DC.

We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, PO boxes, or APO/FPO/DPO addresses.

How long does it take to process my order?

Orders are normally processed and handed to the carrier within 1–2 business days.

Orders received before 2:00 PM Eastern Time generally begin processing that business day. Orders received later, on weekends, or on U.S. federal holidays begin processing the next business day.

How long does delivery take?

Standard carrier transit is estimated at 1–5 business days after shipment.

Your specific delivery estimate will be shown at checkout and in your order communications. Carrier delays, weather, remote-area access, and lithium-battery routing can sometimes extend transit times.

What shipping carriers do you use?

We use UPS, FedEx, and other suitable carrier or freight services. The carrier is selected based on the destination, package dimensions, product weight, and lithium-battery shipping requirements.

Your tracking information will identify the carrier used.

Is shipping free?

Yes. Standard shipping is free within the contiguous United States.

If optional delivery services, special handling, oversized/freight service, remote-area service, or another additional charge applies, it will be disclosed before you place your order.

Will I receive tracking information?

Yes. Tracking information is sent when your order ships.

For larger or freight shipments, delivery may require an appointment, an adult recipient, or curbside delivery. Any such requirement will be communicated before dispatch.

Returns & Refunds

What is Ridoza's return policy?

Ridoza accepts eligible returns requested within 30 calendar days after delivery.

For change-of-mind returns, the bicycle or e-bike should be returned in substantially the same condition in which it was delivered, including the original packaging, manuals, charger, keys, tools, removable battery, and other included components.

Do you charge a restocking fee?

No. Ridoza does not charge a restocking fee.

Ridoza provides and pays for the approved return shipping label for authorized returns, including eligible change-of-mind returns.

How do I start a return?

Email support@ridoza.store with your order number, product information, serial number if applicable, and reason for the return.

For damaged or defective products, include clear photographs or video as requested by our support team.

Please do not ship an e-bike or lithium battery without receiving return authorization and instructions from Ridoza.

What if my order arrives damaged or defective?

Contact us promptly if your product arrives damaged or defective, if you received the wrong item, or if the product materially differs from its description.

Please keep all packaging and provide clear photographs of the outer carton, internal packaging, shipping label, product, serial number, and damage or fault.

Ridoza will provide an appropriate resolution, which may include a replacement or refund.

How long does a refund take?

After an authorized return is received and inspected, an approved refund is issued to the original payment method within 5 business days.

Your bank or card issuer may require additional time to post the refund.

Do you offer exchanges?

We do not process direct exchanges.

If you want a different model, you can return the original product through the authorized return process and place a new order for the replacement model.