Warranty
Does Ridoza offer a warranty?
Yes. Ridoza provides a 6-month limited warranty beginning on the delivery date, unless a product page or warranty document expressly identifies a different warrantor.
What does the warranty cover?
Subject to the applicable product-specific terms, the warranty covers manufacturing defects in components such as:
-
Frame
-
Motor
-
Controller
-
Display
-
Battery
-
Charger
-
Electrical components
The warranty applies under normal intended use and is subject to inspection.
What is not covered by the warranty?
The limited warranty does not cover normal wear items such as tires, tubes, brake pads, chains, cassettes, grips, and similar consumables.
It also excludes, among other things:
-
Accidents
-
Abuse or neglect
-
Water immersion
-
Corrosion
-
Improper storage or charging
-
Commercial or rental use
-
Unauthorized repairs or modifications
-
Use of an incompatible charger or component
-
Failure to follow assembly or maintenance instructions
-
Transport damage occurring after delivery
How do I make a warranty claim?
Email support@ridoza.store with your order number, serial number, description of the issue, and any requested photographs or video.
Our team may troubleshoot the issue remotely. If the claim is covered, Ridoza may arrange repair, replacement, parts, return, or refund as appropriate.
E-Bike Safety
Can I modify my e-bike?
Do not modify the battery, charger, speed limiter, controller, wiring, or safety systems.
Bicycles and e-bikes should be assembled, charged, maintained, and used according to the manufacturer's documentation and applicable laws.
What should I check before riding?
Before purchasing and using an e-bike, verify the appropriate rider size, weight limits, local e-bike classification, helmet requirements, and permitted riding locations.
Order Changes & Cancellations
Can I cancel my order?
You may request cancellation before the shipping label is created or the order is committed to the carrier.
Contact support@ridoza.store as soon as possible.
If shipment has already begun, the order will be handled under the return process.
Can I change my shipping address after ordering?
Contact us immediately if you need to change your shipping address.
Once a shipping label has been created or the shipment has been committed to the carrier, rerouting may be unavailable or may result in a carrier fee. Any applicable fee will be disclosed before proceeding.
Support
How can I contact Ridoza?
You can contact our support team by:
Email: support@ridoza.store
Phone: +1 (559) 291-2377
What are your support hours?
Our support team is available:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Excluding U.S. federal holidays.
Our target response time is within 24 hours during support hours.
Where are returns handled?
Authorized returns are handled through:
SHIPHYPE
19034 S Vermont Ave
Gardena, CA 90248
United States
This is a fulfillment and returns facility, not a retail or walk-in location. Do not send a return there without first receiving authorization and the correct prepaid label from Ridoza.
Still have questions?
We're here to help.
Contact us at support@ridoza.store and our team will be happy to assist you.