Refund policy

Ridoza - Refund and Return Policy

Version 1.0 - In effect since August 17, 2026

Scope

This policy applies to bicycles, electric bicycles, and related products sold by Ridoza, the trading name of DIAMOND ECOM LLP, through ridoza.store. We ship only to street addresses in the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, PO boxes, or APO/FPO/DPO addresses.

30-day return window

You may request a return within 30 calendar days after delivery, measured from the carrier's recorded delivery date. A defect discovered after this window may still be covered by the Ridoza Limited Warranty.

Change-of-mind returns

Change-of-mind returns are accepted when requested within 30 days. The bicycle or e-bike must be returned in substantially the same condition in which it was delivered, with its original packaging, manuals, charger, keys, tools, removable battery, and all other included parts. Reasonable inspection is permitted, but mileage, damage, modification, incomplete packaging, or missing components can affect eligibility or the refund amount to the extent permitted by law.

Damaged, defective, incorrect, or not as described

Contact us promptly if the product arrives damaged or defective, is not the item ordered, or materially differs from its description. These cases are not treated as change-of-mind returns. Ridoza pays return shipping and offers an appropriate replacement or refund. Send clear photographs of the outer carton, internal packaging, shipping label, product, serial number, and damage or fault. Keep all packaging until the claim is resolved.

How to start a return

  1. Email support@ridoza.store with your order number, product, serial number if applicable, and reason for return.
  2. For damage or defects, attach the requested photographs or video.
  3. We respond within 24 hours during support hours with a return authorization and instructions.

Do not ship a lithium battery or e-bike without authorization. The approved carrier, label, packaging, and routing must comply with lithium-battery transport requirements.

Return shipping and restocking fees

Ridoza provides and pays for the approved return shipping label for every authorized return, including change-of-mind returns. We charge no restocking fee. Do not buy your own label: unapproved shipping may be unsafe, non-compliant, or non-refundable.

Refund timing and method

After the authorized return is received and inspected, we issue an approved refund to the original payment method within 5 business days. Your bank or card issuer may need additional time to post it. Original expedited or optional service charges are not refundable on a change-of-mind return unless required by law. If a return is declined or adjusted after inspection, we explain the reason in writing.

Exchanges

We do not process direct exchanges. Return the original product and place a new order for the replacement model.

Cancellation before shipment

You may request cancellation before the shipping label is created or the order is committed to the carrier. Email support@ridoza.store immediately. If shipment has already begun, the order is handled as a return.

Contact

Email support@ridoza.store or call +1 (559) 291-2377. Do not send a return without authorization.