Refund & Return Policy

Last updated: August 2026

At Ridoza, we want you to be satisfied with your bike purchase. Please review this policy before placing an order.

Return Requests

If you need to return a product, please contact us before sending anything back. Unauthorized returns may not be accepted.

To request a return, email support@ridoza.store and provide your order number, product information, and reason for the return.

Condition of Returned Products

Returned bikes should be in their original condition and packaging, except when a product is being returned because it arrived damaged, defective, or incorrect.

Products that have been significantly used, modified, damaged through misuse, or altered after delivery may not qualify for a return.

Damaged or Incorrect Orders

Please inspect your bike when it arrives. If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and photographs of the issue.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, damaged, or defective product.

Exchanges

If you need an exchange, please contact us first. Exchanges are subject to product availability and approval.

Contact Us

Ridoza
Morales Jr Gilberto
2707 West Ave 30
Los Angeles, CA 90065
United States
Email: support@ridoza.store
Phone: (559) 291-2377