Ridoza - Privacy Policy

Version 1.0 - In effect since August 17, 2026

Who is responsible

DIAMOND ECOM LLP, trading as Ridoza, is responsible for the personal information described here. Privacy requests may be sent to support@ridoza.store.

Information we collect

• Contact, billing, delivery, account, and order information.
• Payment confirmation, card type, and limited transaction details; full card numbers are handled by payment providers.
• Messages, support records, returns, warranty claims, photographs, videos, and product serial numbers.
• Device, browser, IP address, cookie, usage, referral, and interaction data collected by Shopify and enabled apps or pixels.

How we use information

• Process payments, orders, delivery, returns, refunds, and warranty claims.
• Provide support and prevent fraud or abuse.
• Operate, secure, measure, and improve the store.
• Comply with legal, tax, accounting, and regulatory obligations.
• Provide marketing or advertising where permitted and according to your choices.

Who receives information

We share information as needed with Shopify, payment providers, SHIPHYPE, carriers, professional advisers, fraud-prevention services, and apps or marketing providers enabled on the store. Each receives only the information reasonably needed for its function. We may also disclose information when legally required or to establish or defend legal rights.

Advertising, analytics, cookies, and pixels

Ridoza may use Shopify features and installed analytics, advertising, or social-media tools. The exact tools can change as the store configuration changes. Our cookie banner and privacy controls govern non-essential collection where required. We do not claim that no Google, Meta, TikTok, or other pixel is present unless the live store configuration confirms that statement.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Some US state laws define “sale,” “sharing,” or “targeted advertising” broadly and may cover certain advertising technologies. Where applicable, you can opt out using the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link in the footer, by using a recognized opt-out signal such as Global Privacy Control where supported, or by emailing us.

Retention

Order and accounting records are normally retained for 7 years; support communications for up to 2 years; account details until the account is deleted, subject to legal obligations. We may keep warranty, fraud, dispute, or safety records longer where reasonably necessary.

Your privacy rights

Depending on your location, you may request access, correction, deletion, portability, information about disclosures, or an opt-out from qualifying sale, sharing, or targeted advertising. You will not be discriminated against for exercising a right. We may verify your identity and authorized agents.

Children

The store is not directed to children under 13, and we do not knowingly collect their personal information.

International processing

DIAMOND ECOM LLP is established in the United Kingdom. Information may be processed in the United Kingdom, the United States, and other countries where Shopify and service providers operate.

Security and changes

We use reasonable administrative and technical safeguards, but no system is completely secure. We update this policy when practices change and display the current version and effective date.