Shipping policy

Shipping Policy

Last updated: August 2026

Ridoza ships bikes and e-bikes to eligible destinations using available shipping services. Shipping availability, costs, and delivery estimates may vary depending on the destination and product.

Order Processing

Orders are processed after payment has been successfully received. Processing times may vary depending on product availability and order volume.

Shipping Times

Estimated delivery times are provided during checkout or in your order confirmation when available.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carriers, weather, holidays, customs, incorrect address information, or circumstances outside our control.

Shipping Address

Please make sure your shipping address is accurate before completing your purchase. Ridoza may not be responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Tracking

When tracking information is available, it may be provided through your order confirmation or shipping notification.

Damaged Shipments

If your bike arrives damaged, please document the damage with photographs and contact us as soon as possible.

International Orders

For international shipments, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.