Ridoza - Shipping Policy

Version 1.0 - In effect since August 17, 2026

Service area

We ship to residential and commercial street addresses in the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, PO boxes, or APO/FPO/DPO addresses.

Processing time

Orders are normally processed and handed to the carrier within 1 to 2 business days. Orders received before 2:00 PM Eastern Time begin processing that business day; later, weekend, and US federal holiday orders begin the next business day. Processing time is separate from carrier transit time.

Transit time

Standard transit is estimated at 1 to 5 business days after shipment, depending on destination, package size, selected service, and lithium-battery routing. The delivery estimate shown at checkout and in order communications is the estimate applicable to the order. Carrier delays, weather, remote-area access, or hazardous-material routing can extend transit.

Carriers

We use UPS, FedEx, and other suitable carrier or freight services. The service is selected according to destination, carton dimensions, product weight, and lithium-battery requirements. Tracking identifies the carrier used.

Shipping charges

Standard shipping is free within the contiguous United States. If an optional delivery service, special handling, oversized/freight service, remote-area service, or other charge applies, it will be disclosed before you place the order. No undisclosed mandatory shipping charge is added after checkout.

Tracking and delivery

We send tracking when the order ships. Large or freight shipments may require an appointment, an adult recipient, or curbside delivery. Any such requirement will be shown before purchase or communicated before dispatch. Inspect large cartons promptly and retain all packaging if damage is found.

Address changes

Contact us immediately to request an address change. Once a label is created or the shipment is committed, rerouting may be unavailable or may incur a carrier fee that we disclose before proceeding.

Delays

If we cannot ship within the stated processing time, we will notify you before that period expires. We will provide a revised shipment date when available and give you the choice to consent to the delay or cancel for a full and prompt refund. If no revised date is available, we will explain the delay and will not hold your payment indefinitely.

Lost, stolen, or damaged shipments

If tracking does not show delivery after the estimated window, contact us and we will open a carrier trace. If tracking shows delivery but you cannot locate the shipment, contact us promptly; we will review the carrier scan and available delivery evidence. For transit damage, follow the photo and packaging steps in our Refund and Return Policy.

Fulfillment and returns facility

Orders and authorized returns are handled through SHIPHYPE, 19034 S Vermont Ave, Gardena, CA 90248, United States. This is not a retail or walk-in location and does not accept unannounced returns. Always obtain Ridoza return authorization and the correct label before shipping.